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FAQ

What sets Zerorez® apart from other carpet cleaners?

Powered Water™ is water that has been softened and electrolyzed with our patented EO Water System. Powered Water™ cleans like soap and eliminates most... Read More
Powered Water™ is water that has been softened and electrolyzed with our patented EO Water System. Powered Water™ cleans like soap and eliminates most germs and bacteria instantly — without any chemical additives. The benefit of using this process is that no soap residue is left behind from our cleaning to continue collecting soil after the cleaning. In short, carpets stay cleaner longer and tend to dry faster. Only Zerorez® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!

Should I move my furniture?

We typically use one man crews which makes moving furniture difficult and dangerous. We ask that you have all items you want out of the room before we... Read More
We typically use one man crews which makes moving furniture difficult and dangerous. We ask that you have all items you want out of the room before we arrive. Your technician will do a great job cleaning around any items left in the room.

How soon can I walk on my floor after cleaning?

Our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 4 and 6 hours, depending on the airflow in the... Read More
Our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 4 and 6 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

What kind of guarantee do you offer?

We are happy to offer a 30 day “Gotta Love It” guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days... Read More
We are happy to offer a 30 day “Gotta Love It” guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days of your cleaning. We will work diligently to fix any problem or concern you may have.

What do you consider a room?

We consider any area to be one room like a small bedroom, living room or den. If you have any large areas that exceed 250 square feet that area will be... Read More
We consider any area to be one room like a small bedroom, living room or den. If you have any large areas that exceed 250 square feet that area will be counted as two or more areas.

How are pet spots and odors treated? Does it cost extra? Is it required?

ZEROREZ® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a... Read More
ZEROREZ® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost before beginning treatment. Any service recommended by a technician is optional but certainly recommended. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.We offer several treatment methods to clean and sanitize areas contaminated by biological matter: 1. Level I Basic Bio Treatment: This is not a guaranteed service. The ZEROREZ® cleaning process has the ability to kill bacteria and remove most the urine. This will not address any of the smell or contamination underneath the carpet. 2. Level II Advanced Bio Treatment: This is not a guaranteed service. This is a deep saturation and extraction process used to treat moderate to severe biological issues that have spread into the carpet backing and/or carpet pad. 3. Level III Topical Pet Treatment: This is not a guaranteed service. In severe cases where replacement is needed but not practical at the time. The Topical Treatment may help reduce some of the issues until replacement is possible. 4. Level IV Replacement: This is the only guaranteed method of treatment. The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. We can offer great recommendation of companies that can assist with this process.

What can you do about residue left behind from other cleaning companies?

Soap left behind by other cleaners, or from over the counter spot cleaners pose a different problem than soils and contaminants in the carpet. Water will... Read More
Soap left behind by other cleaners, or from over the counter spot cleaners pose a different problem than soils and contaminants in the carpet. Water will typically reactivate the soaps left behind creating that foam that is so hard to remove. The good news is that Zerorez® never introduces new soaps and detergents when they clean. This means over time (as long as no more soap is added by someone else) Zerorez® will remove the soap left behind by others. If you clean once a year, it may take a couple of years to accomplish this, but you will notice each time that your carpet stays cleaner longer.Please help the world by not adding more soap to your carpet, together we can change the world!!!

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509-582-9000

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